FAQ – Frequently Asked Questions

ABOUT IELTS

What is the IELTS test?

The International English Language Testing System (IELTS) is the world’s most popular English language proficiency test for higher education and global migration.

Why are there two versions of the test?

There are two types of the IELTS test:
The IELTS Academic test is for people applying for higher education or professional registration in an English-speaking environment. It reflects some of the features of academic language and assesses whether you are ready to begin studying or training.
The IELTS General Training test is for those who are going to English speaking countries for secondary education, work experience or training programs. It is also a requirement for migration to Australia, Canada, New Zealand and the UK. The test focuses on basic survival skills in broad social and workplace contexts. Listening and Speaking are the same for both tests, but the subject matter of the Reading and Writing sections differs depending on which test you take.

Which organisations accept IELTS?

IELTS is accepted by more than 10,000 organizations worldwide. These include universities, immigration departments, government agencies, professional bodies and multinational companies.

Read more

IELTS abbreviations

L/R/W – Listening, Reading, Writing component

RO – A Recognizing Organization – any organization which accepts IELTS scores

STED – subscribing to electronic download

TRF – Test Report Form – certificate detailing the results obtained by a candidate in an IELTS test.

TT – Test Taker – a person who takes an IELTS test

BEFORE TEST

How do I register for my test?

To register for the IELTS test, you need to visit the official IDP website:
https://ielts.idp.com/poland/test-centre/lang-ltc

How much does it cost?

The cost of an IELTS test at LANG LTC is 915 PLN.
The price for IELTS General Training or IELTS Academic is the same and it does not depend on the delivery (computer or paper-based version).

There is no separate registration fee or payment processing fee. There is also no late registration fee.

I cannot find IELTS UKVI dates, why?

Currently we do not provide UKVI IELTS. The test is scheduled to be launched in the future.

How can I pay?

You can pay for your test in one of the following ways:

• in person by payment card or cash in our office in Warsaw
• via Przelewy24
• via bank transfer
  • Bank account no: 18 1240 1040 1111 0011 1810 2974
  • Bank account owner: Lang LTC Sp. z o.o.
  • Our address: Al. Jerozolimskie 133, 02-304 Warszawa
  • In the Reference section of your payment please write: your individual registration Test Date / Candidate’s Full Name

If my application status is “processing payment”, what should I do?

Please pay the test fee 915 PLN using bank transfer data:

• Bank account no: 18 1240 1040 1111 0011 1810 2974
• Bank account owner: Lang LTC Sp. z o.o.
• Our address: Al. Jerozolimskie 133, 02-304 Warszawa
• In the Reference section of your payment please write: your individual registration Test Date / Candidate’s Full Name

Please send immediate bank transfer confirmation by email to ielts@lang.com.pl.

Can I pay the fee in installments?

No. The test fee must be paid in full at the time of booking.

Do I need to submit any document?

You are required to attach a colour scan or photo of your ID or passport.

The file size should not be larger than 1.5 MB and MUST be the same document you bring on your exam day.

Please note that the photo in the submitted ID MUST match the photo that will be taken on the day of the test.

When can I take IELTS?

We offer a range of convenient IELTS test dates in Warsaw. You can find the upcoming test dates HERE

Where can I take IELTS?

Our exam centre is located in Warsaw, at Al. Jerozolimskie 133.

What are the test rules?

Test rules and guidelines can be found in the Notice to Candidates provided in the IELTS Application Form. You are also advised to read detailed Terms and Conditions for our centre.

What if I have a special requirement?

For technical reasons, special arrangements are available only in the paper based sessions.

We can help you if you have visual, hearing, speaking or learning difficulties.

Give us three months’ notice if you are disabled and need modified test papers, e.g.:

• enlarged print
• Braille exam sheets
• special Listening CD with necessary stops and pauses
• lip-reading version of the Listening test
• enlarged print or Speaking task cards in Braille
• special amplification equipment
• an amanuensis to write the answers for you

Give us six weeks’ notice if you have dyslexia/dysgraphia and need extra time (25% longer) for the Reading and Writing tests.

We assure you that your test will be assessed objectively, regardless of any disability or special needs that you may have.

Do I need computer skills to take the Computer Delivered test?

You do not need any special computer skills.

Please note that a QWERTY keyboard is used for the Computer Delivered test. If you are not used to this type of keyboard, it may help to practice with one before you take the test. Don’t worry if you can’t type fast enough, the computer test is designed for people with normal typing skills.

When will I get the timetable?

The full test details of your test session (timetable, venue information) will be sent to you approximately 3 days before the test. If you haven’t received such email – please contact our centre: ielts@lang.com.pl

IMPORTANT: Your Speaking test may be scheduled on the same day as the other sections, or on a different day within a 7 day window before or 1 day after your main test day.

In the instance of Computer Delivered IELTS Speaking test is held the same day as Listening, Reading and Writing parts.

What if I am absent or sick on the day of my test?

If you are absent on the test day with no prior notice, you will lose your full fee.

However, if you are unable to attend due to a serious medical condition and provide a medical certificate within five working days of the Writing test date, the fee is refundable/transferable, but we will deduct an administration fee. The administration fee is 25% of the full test fee.

Important – Only original medical certificates in Polish or English are accepted. Please note that we do not accept sick notes issued by family members. If we have not received required documents by the fifth working day after the test, you will be marked as absent and forfeit all claims.

What if I need to postpone or cancel my application?

You can request:

• not later than 5 weeks before the session date
  • to be transferred to a later session date free of charge. Please note that the new test date must be within three months of the original date. You can use this option once only for one registration.
• less than 5 weeks but not later than 5 working days before the session date
  • to be transferred to a different session date for an additional fee – 25% of the service fee, in case of emergencies. The request must be supported by appropriate official documentation and/or evidence.
  • you can cancel your registration and receive a refund of 75% of the service fee if the cancellation is caused by an important reason

In any case please download and complete our Request for Refund or Test Date Transfer Form and send it via email or by post to our office.

TEST DAY

When should I arrive at the test centre?

Please give yourself at least 45 minutes to complete the registration process and relax before sitting the test.

How are you going to verify my identity?

You’ll be asked to verify your identity both before the Speaking test and the rest of the test parts.

A part of the verification process is capturing your photo and your finger-scan. Your details and your photo will appear on your Test Report Form, so it’s important to make sure all your information is correct.

What do I have to bring?

On the test day:

• you must bring
  • the same document (ID or passport) you uploaded during the registration. Your document must have an expiry date of at least 7 days after the test date to be considered valid. Photocopies or certified copies will not be accepted
• you can bring
  • a bottle of water – please remove all labels, the bottle must be see-through
  • pencils and erasers

What not to bring?

We make available a secure room for personal belongings, but we are not responsible for any items left there. You are strongly advised not to bring any valuable items with you to the test.

Items not allowed in the test room include:

• mobile phones
• all electronic devices
• wallets
• food
• bags
• watch/smartwatch/fit-bit
• all other belongings

Can I make notes on the Listening and Reading question papers?

Yes. The IELTS Examiner will not see your question paper.

What do I need for the Speaking test?

You must bring the same identification documents (ID) you supplied on your IELTS Application Form and continue to use the same ID for each part of the test. Your ID will be checked before you enter the interview room.

I have an accent – will that impact my test result?

IELTS is an international test, and we accept your accent wherever in the world you’re from. When you sit your Speaking test, remember that your pronunciation is important – however, you will not lose marks for speaking with an accent. A variety of accents will also be used during the Listening test.

Will I take all components on the same day?

The Listening, Reading and Writing components of the test are always completed immediately one after the other without a break. You will take the Speaking test up to 7 days either before or one day after the test date.

How long does the IELTS test take to complete?

• Paper Based Test – Writing, Listening, Reading – up to 3 hours
• Computer Delivered Test – Listening, Reading, Writing – up to 2 hours 45 mins
• Speaking Test (both) – 14-16 mins

Can I leave the test room during writing components?

Test takers are not permitted to leave the test room:

• during the Listening test
• between test parts
• in the last 10 minutes of each section.

Test takers are permitted to leave the test room during the Reading and Writing section. If you need to leave the test room at any time during the test, please raise your hand quietly and an invigilator will assist you. Test takers who leave the test room for any reason will not be permitted extra time to complete the test.

Will you provide headphones / pencil?

Yes, we provide necessary items such as:

• headphones for Computer Delivered test (we do not accept Test Takers’ own headphones)
• pencils for Paper Based tests (you can bring your own pencil/eraser/sharpener if you want)

Does Computer Delivered IELTS mean that I can do it from home?

No, all tests must be supervised, you use a computer to take your test at our venue.

When I choose Computer Delivered IELTS, will the speaking part be delivered via computer?

No, the Speaking component is a face-to-face interview with an examiner. The whole part is recorded.

AFTER TEST

When will I receive my test results?

The preview:

• of Computer Delivered IELTS test results will be available 3-5 days after the session
• of Paper Based IELTS test on the 14th day after the test.

We will inform you by e-mail when you can come to collect your TRF.

Where can I check my test results?

Provisional online results are available after 5pm on the IDP IELTS website

The provisional online test results are not considered formal advice of results and comprise only one stage of the results delivery process. Provisional online results must not be considered as the final test result and cannot be used to support any applications, test takers make to recognising organisations.

Provisional results will only be available online for a period of 28 days.

Can you send my results via e-mail?

No. We are unable to share results via email, fax or phone.

Can someone else collect my TRF?

Yes, you can authorize a third party to do so. Complete the authorization form and hand it over to the person who will pick up the certificate.

How long will I wait for registered letter?

Our delivery provider is Poczta Polska. The standard of delivery shipments:

• in Poland – up to 3 business days
• In European Union countries – up to 5 business days
• outside Europe – up to 7 business days

There is a mistake on my TRF, how can I get it corrected?

If there is a mistake on your Test Report Form, please contact ielts@lang.com.pl

After verification, we will issue a new TRF. The incorrect TRF should be delivered to us so that we can safely dispose of it.

What if I am not satisfied with my result?

If you believe a mistake has occurred or your test result is not fair you can ask for an Enquiry on Results. This is a paid service. The cost of Enquiry on Results is 525 PLN. Candidates requesting a re-mark of their papers must submit all relevant documents: a completed Enquiry on Results form and a proof of payment) within 6 weeks of the written test date.
The result of the re-mark is available about 4 weeks after the Service Provider has received the documents. If the re-mark/appeal results in an improvement in the candidate’s score, the candidate will receive a full refund of the re-mark/appeal fees.

How long is IELTS test result valid?

While it is up to each organisation to set a validity period that works for their purposes, the IELTS partners recommend a 2-year validity period for IELTS test results.

How many Test Report Forms (TRFs) am I entitled to?

During the two-year period after the session, a candidate receives one copy of the TRF with the scores from 4 test modules and the overall band score (1 to 9). Additional copies of the TRF (up to 5 in total)
are sent directly to receiving institutions indicated by a candidate during registration or in the Application for the Issue of Additional TRF form. The additional TRF (each copy over 5)
preparation fee is 36 PLN. The form should be submitted in person, by post, fax or e-mail.

How will you deliver my result to the organization I choose?

There are two types of Recognizing Organization:

• Postal ROs who receive original copies of paper results via regular mail,
• STED ROs (subscribing to electronic download) receive electronic candidates’ result

What if I lose my Test Report Form?

It is not possible to obtain a copy of the TRF. However, within 2 years of the test, we can send your score to the organization of your choice.

How soon can I re-sit the test?

There is no limit on sitting the test. However, IELTS recommends you do additional study before taking the test again.

We can offer you IELTS preparation courses and language classes READ MORE

If I have to repeat the test, can I take only one test part (e.g. Listening)?

When taking the computer-based IELTS test, it is possible to retake one selected component (IELTS One Skill Retake). More information about this option can be found HERE.

The IELTS One Skill Retake is not available for the paper-based version of the exam.

What is the refund policy?

• Candidates registered for IELTS who apply on the official form and deliver it no later than 5 weeks before the date of the exam for which the candidate was registered may apply:

a) free transfer of the exam session to a later test date, taking into account the closing date of registration for that date,

• Candidates who apply later than the above date, but no later than 5 working days after the scheduled date of the test for which the candidate was registered, counting the day of the written test first, are entitled to:

a) transfer to another test date (conducted within 3 months from the date of the request) for an additional fee of 25% of the test price – provided that the deadline for completing registration for the newly selected session is met, if the change is caused:

• serious illness of the candidate (e.g., hospitalization),
• The death of an immediate family member,
• A traumatic random accident (such as a car accident),
• Appointment to military service.

(b) to remove from the list of candidates and refund 75% of the examination fee to the account of the person/institution that paid the examination fee, if the removal is due to:

• serious illness of the candidate (e.g., hospitalization),
• The death of an immediate family member,
• A traumatic random accident (such as a car accident),
• Appointment to military service.

The above circumstances should be confirmed by an appropriate certificate.

(c) neither a partial nor a full refund of the examination fee, nor a transfer to another test date:

• In cases other than those mentioned above,
• autif the request is not accompanied by the appropriate certificate,
• if the request is made later than 5 working days after the date of the written test for which the candidate was registered.

To cancel your registration, change your test date, or request a refund, provide Lang LTC with the following Refund Form, by sending an email to ielts@lang.com.pl

FIND OUT MORE

All about the IELTS Test